National Veterinary Associates (NVA™) is the largest private owner of 1,000+ freestanding veterinary hospitals, pet resorts and specialty pet hospitals. Our Support Center (shared services) operates in Agoura Hills, CA with each general practice hospital, specialty hospital and pet resort operating under their own brand spreading across the United States, Canada, Australia and New Zealand. With rapid annual growth through acquisition, NVA needs people with the ability and knowledge to manage the operation today and tomorrow scale to support a much larger and complex organization.
A cornerstone of the NVA culture is a servant leadership approach to our business, our hospitals, our pet resorts and our teams. We find people who exemplify the same servant leadership approach are best suited for NVA. We are a community dedicated to the love of animals and the people who love animals.
Pet Annual Wellness (PAW) Plans are packages of preventive care services which are customizable to the standard of care at each hospital. PAW Plans provide pets with inclusive, quality wellness care while giving clients the ability to spread the cost of care over time. Depending on hospital-specific plans, clients may also receive a discount on their veterinary services. PAW Plans also provide additional benefits to the hospital, including:
The Pet Annual Wellness (PAW) Plan Coordinator is primarily responsible for working with hospitals to establish/improve each hospital’s customized wellness plan offerings. They also manage the administrative plan builds in AVImark for Launches and Refreshes, further various PAW program initiatives and processes, and partner with PAW Support Managers to provide ongoing support to hospitals currently offering PAW Plans.
Essential Competencies and Functions:
• Support the PSM team in managing a PAW portfolio to drive program growth
• Build and maintain critical business relationships through effective servant leadership
o Manage/provide PAW onboarding to new Hospital Managers
o Collaborate with other departments (e.g., Business Intelligence (reporting), Marketing, IT, Client Service Center, etc) to drive various initiatives forward
• Support overarching PAW program operations through:
o Collaborating with our internal PAW team and our PAW hospitals to improve overall operations
o Designing and developing processes and associated documentation (e.g., guides, checklists, trainings)
o Advancing various initiatives through dynamic project work
• The coordinator role is highly autonomous, strong applicants will be very self-driven
REQUIRED EDUCATION AND EXPERIENCE :
PREFERRED EDUCATION AND EXPERIENCE:
Location : Remote (USA)
Travel : 5% – 10%
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check and drug screen.
*This role is not open to receiving agency candidates and any contingent submissions will not be honored.
Remote - USA, United States