Customer Service Representative II

Job Description

Job Description

Do you possess a passion for veterinary healthcare?! If so, I’ve got something great to tell you! All City Pet Care South & ER is a progressive, 24 hour, state-of-the art veterinary clinic located in Sioux Falls, South Dakota. We are a growing clinic and are looking for great people to join an amazing team! We are interested in hiring a full time Customer Service Representative.

Benefits include health insurance, supplemental insurance such as short-term disability, vision and dental insurance, 401k, PTO, paid holidays, a Verizon discount and a veterinary services discount!!

This is a fantastic opportunity to let your skill-set SHINE, develop your leadership techniques and become a voice in business development! Scheduling includes rotating weekends and holidays. Starting salary will commensurate skill and ability. A passion for pets and their people is a MUST! Applicant must possess the ability to multi-task, strong communication skills and a consistent drive for progression.

For more information on our facility, please see our website at

Responsibilites include:

Provides excellent and expeditious client experience.

Greets clients, responds to questions.

Processes incoming and outgoing patients, and handles billing and payments. Answers phone calls, which may involve answering moderately complex questions.

Initial triage of patient needs including emergent cases, and scheduling appointments.

Handles incoming and outgoing mail and e-mail.

Monitors client waiting area to ensure cleanliness.

Documents and maintains client information, service data and other pertinent information within practice management software.

Escalates complex matters to senior staff.

Job Details

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Job Location

Sioux Falls, South Dakota, United States

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All City Pet Care South and ER