Job Description

SCAH is a rapidly growing, small animal hospital looking for a rockstar CSR to join our amazing team!

The right person will have an outgoing personality and will possess the ability to work well in high-stress situations. COVID-19 has changed the way we operate, and as such, the phones have been very demanding. Having the ability to answer calls with a smile while also possessing the ability to diffuse negative or frustrated client situations is a must during these unprecedented times.

Primary responsibilities:

• Answering multiple phone lines.
• Checking clients in and out.
• Updating the client and pet records including but not limited to; address, telephone number, email address, patient vaccine history, patient weight, etc.
• Communicates well with techs and doctors to make sure patients are being seen in a timely manner.
• Provide friendly, compassionate, and quality client/patient care.
• Work well with all employees and ensure that your actions support the clinic, the doctors, and the clinic philosophy.

Skills and Knowledge

• Possession of organizational and multitasking skills.
• Good record-keeping and the ability to note all communications is a must.
• He/She has a great personality and has a lot of customer service experience.
• Preferably has some veterinary knowledge.
• Work well under pressure.
• Excellent verbal and written communication skills. Possess interpersonal communication skills.

• Ability to work independently on assigned tasks as well as to accept direction on given assignments.

COVID-19 Details

• We currently operate with curbside services only.
• Our front door is kept locked at this time.
• The right CSR will have thick skin and will be able to work well under pressure.
• The ability to answer several phone lines with confidence.
• We provide masks for your protection.
• Consistent cleaning and disinfecting areas are required.
• Clients call when they have arrived, checked in, a tech goes outside to meet the owner, and bring the pet in. Once their exam is complete, the doctor calls the owner and goes over all of their finding and treatment options. The patient is then taken back to their owner and is billed out with a cellular card reader.

Physical Effort

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job.

• It requires a lot of up and down from a seated position.

• Frequently walking around the clinic to communicate with the doctors and the techs.
• Frequent trip to and from the parking lot to invoice clients out.
• Frequently handling 30 pounds and occasionally handling 50 pounds.
• May transport patients to weigh on scales if needed.