Job Description

The Client Service Representative’s (CSR) responsibility is to provide exceptional client service while maintaining a smooth and efficient flow of clients and patients through our hospital. More specifically, the CSR is responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. The position requires a practical knowledge of our procedures and policies. The CSR is expected to perform the office duties related to patient care and treatment and to assist the Hospital Manager and doctors as needed.

Qualifications:
•Telephone etiquette and client service excellence
•Basic veterinary medical knowledge, including products and services
•Computer, language and written skills
•A love of animals

Skills:
•Excellent telephone skills
•Excellent oral and written communication skills
•Interpersonal skills
•Handling difficult situations including emergencies
•Strong computer skills
•Strong organizational skills
•Typing skills
•Payment handling and basic finance skills

Abilities:
•Professional and courteous
•Flexible
•Willing to learn
•Able to remain calm under pressure
•Attentive to detail
•Manages time well
•Works well in team and fast-paced environment
•Adheres to procedures and protocols
•Takes initiative

Education/ Experience
•High school degree
•Prior client service experience