Job Title: Tech Manager
Summary of duties
• The head technician interfaces with hospital administrator and medical managing doctor to coordinate technical staff schedules, reviews and personnel issues. Head technician is authorized to adjust schedules to provide coverage for holidays, vacations and prevent overtime.
• The head technician works with staff veterinarians and hospital administrator to review and update nursing standards and actively updates hospital nursing protocols to mirror current medical advancements.
• The head technician ensures that the technical staff provides the highest quality patient care according to the guidelines below in Section B under the guidance of, but not limited to staff veterinarians and hospital administrator.
• The head technician works closely with technical staff to provide training, teaching and mentorship.
• The head technician provides effective and timely support for the staff veterinarians and works closely with clients, patients and other staff members.
• This position provides excellent customer service including greeting and assisting clients who seek medical services, gathering patient information and keeping clients up to date on their pet’s status as needed.
Essential functions and responsibilities include the following. Other duties may be assigned
Regularly coordinates and/or presents continuing education material to technical staff members
Is available to assist and/or run critical care anesthesia for fragile patients
Produces and maintains certifications of competency for technical staff
Ensures that each member of the staff provides the following:
Maintains a clean working environment for the veterinary team
• Takes steps to maintain patient comfort through a clean and comfortable environment
• Treats all animals kindly and ensure that they are clean before discharge
• Anticipates patient discomfort and stress and takes all necessary precautions to ensure patient is as comfortable as possible.
• Immediately alerts staff DVM to a change in patient condition.
• Restrains and team-lifts patients as required
• Performs and assists in patient procedures in the areas of cardiology, oncology, dermatology, surgery, ultrasound, endoscopy, radiology, internal medicine, critical care and emergency medicine.
• Administers high quality patient care through timely monitoring; correctly perform treatments as directed by staff DVM
• Can correctly calculate drug dosages and administer drugs as directed by staff DVM
• Regularly enters patient charges, lab results and client communications in the computer
• Demonstrates proficiency in the use of laboratory equipment including (but not limited to): Procyte, Catalyst, istat, snap reader.
• Demonstrates proficiency in performing laboratory work including (but not limited to) CBC differentials, cross matching, urinalysis and fecal exams. Prepare cytology for DVM
• Demonstrate proficiency in taking radiographs as requested by attending DVM; complies with state and hospital regulations regarding radiology safety
• Updates clients on their pet’s status while hospitalized
• Assists in equipment maintenance and regular quality control procedures as needed. Trouble shoots equipment failure and reports issues to the equipment supervisor, head technician and hospital administrator
• Cleans and sterilizes surgical instruments in a timely fashion. Reports broken or dull instruments to the Equipment & Inventory Specialist
• Assists in answering telephones if needed. Employs professional phone etiquette and takes accurate and complete messages for hospital staff. Advises callers and clients on the cost of examination, financial policies and driving directions.
• Assists DVM in presenting estimate to owners
• Is able to check-in client properly, collect deposit funds and fees and discharge patients efficiently.
• Shares holiday coverage and on-call schedule
• Attends CE classes as requested by state law
• Regularly attends staff meetings and one-on-one meetings with supervisor
C. Supervisory responsibilities
• Supervises veterinary technicians and assistants
• Sets standards of care for patients; evaluates hospital protocols to ensure nursing care is of the highest standard under the guidance of staff veterinarians and hospital administrator
• Develops protocols to address new or updated information to maintain high quality nursing care and environment
• Actively involved in the review process for technical staff
• Has the authority to carry out corrective action for technical staff in conjunction with the Hospital Administrator and partners.
D. Knowledge and skill requirement
• Working knowledge and skill required to nurse critically ill and emergency patients
• Ability to problem solve using common sense and the ability to make decisions in order to follow through on DVM orders
• Knowledge of basic computer functions
• Ability to work in a fast-paced, stressful work environment. Must be able to maintain professionalism and composure at all times.
• Able to effectively communicate with co-workers, supervisors, clients and the public in a professional manner
• Able to handle difficult clients
• Ability to speak, read, and write the English language
E. Education and experience
• Candidate must be a licensed veterinary technician, or eligible to licensed, in the state of Oregon
• Basic computer literate with the ability to learn new veterinary based software applications
F. Working conditions
• Working conditions are normal for a veterinary hospital
• The noise level is moderate to high and includes business machines, medical equipment and patient barking/howling
• Work involves frequent lifting of patients and inventory up to 40 pounds.
• Equipment operation may require the use of personal protective equipment (PPE) to include but not limited to: eye safety glasses, lead lined gowns and gloves, and nitrile gloves.
Central Point, Oregon, United States