Check a patient in and out:
Gathering required information to create/update client/patient account.
Be able to proficiently check in and out
Receive a deposit, payment, and refund:
Be able to process deposits, final payments, and issue refunds.
Be able to handle credit, debit, cash, and third party financing transactions.
Process Care Credit, ScratchPay Application:
Gather required information in order to complete care credit application, and be able to effectively guide client through their scratch pay application.
Client hospitality and etiquette in rooms:
Technician is able to demonstrate the ability to remain calm and courteous even in stressful situations.
Correctly answer the phone and basic questions of the clients:
Technician is able to politely address client questions.
Technician demonstrates the ability to determine which questions can be answered by a tech and which requires a doctor’s input.
Correctly make an appointment:
Technician is able to gather required information in order to correctly schedule/create appointment in Cornerstone.
Fax, Scan, and File records:
Technician able to demonstrate the ability to send and or receive medical records through all arrays of communication.
TPR a room:
Be able to correctly gather temperature, Pulse, and respiration.
Able to gather blood pressure if needed.
Obtain an accurate history:
Knowledge to efficiently gain accurate medical histories.
Know which questions to ask depending on case. (A known diabetic cat comes in for severe lethargy. Know to ask if patient has been eating and if they gave insulin at their regular time.)
Create and present a standard estimate:
Technician should be comfortable enough to create and present standard estimates. (Pancreatitis, HGE, Feline Urinary Obstruction)
Create an in-house patient record:
Be able to create medical report and input your history and vitals.
Use lab equipment Idexx, I-STAT, Co-ag Machine:
Should have complete understanding of the hospitals lab equipment and be able to use appropriately.
Set up and accurately read Fecals, Skin Scrape, and Ear cytology:
Technician should be comfortable with standard setup.
Technician should be able to identify, common intestinal parasites, bacteria, ecto parasites, and yeast
Set up oxygen therapy:
Technician should be able to set up oxygen cage, with correct flow to meet the oxygen needs of patient.
Tech should also be able to set up/monitor o2 analyzer.
Technician should be able to demonstrate efficient technique.
Basic urine test:
Technician must demonstrate the proper set-up to perform a urinalysis. This includes accurately applying sample to and reading the dipstick.
Competent giving SQ injections:
Technician should be able to demonstrate the ability to effectively tent skin, place needle into subcutaneous space, pull back on plunger (Checking to see if in vessel), and then push plunger giving the medication.
Peripheral catheter placement:
Technician able to demonstrate efficient and effective technique with IV peripheral catheter placement (shaving all the way around, vein identification, cleaning of placement site protocol, insertion of stylet and catheter and then the hospitals protocol for taping and securing IV).
Demonstrate set up for IV fluids:
Technician is able to set up fluid bag with fluid line, including bleeding the line and placing bag and line on fluid pump.
Technician should also be able to then set fluid pump at the desired rate/hr and with the correct VTBI.
Set up and read PCV/TS labs:
Technician should be able to demonstrate the ability to place sample into hematocrit tubes, spin in correct centrifuge at the correct settings.
Then be able to interpret results with the PCV grid and be able to obtain TS with the refractometer.
Demonstrate restraint for blood draws:
Technician should be able to effectively and safely restrain patient for jugular, saphenous, and cephalic venipuncture.
Demonstrate administration of SQ fluids:
Technician should be able to demonstrate the ability to tent skin and place needle into subcutaneous space to give SQ fluids.
Demonstrate Isolation set up, treatment and cleaning protocol:
Technician should be able to correctly set up isolation in order to prevent contaminating other areas of the hospital with appropriate items, footies, gowns, masks, gloves, foot bath.
Technician should also be aware of what cleaning products (foam quat, kennelsol, bleach) to use when cleaning isolation.
Set up and take basic radiographs:
Technician is able to demonstrate the ability to set up machine, input patient data, understanding of patient positioning and safe restraint.
Technician also able to demonstrate the knowledge of what PPE is required when taking radiographs.
Request radiographic interpretations through DVM Insight:
Technician able to correctly transfer/request radiologist consult through DVM Insight.
Shows the ability to fill out request form and send films over to correct server.
Input patient information in to ultrasound machine:
Technician able to correctly set up patient table, input patient information into ultrasound machine, and safely/effectively restrain patient for imaging.
Clean surgical instruments & demonstrate proper care:
Technician able to correctly clean and sanitize surgery tools and equipment.
Wrap individual instruments:
Technician able to identify which surgery instruments are individually wrapped and then done so.
Wrap routine surgical packs:
Technician able to gather all instruments needed for pack and then arrange appropriately and wrapped.
Post – op care:
Technician able to demonstrate the ability to care for patients after surgery.
Input patient information in to ultrasound machine:
San Antonio, Texas, United States