St. Bernard’s Animal Hospital is seeking an energetic professional to be a part of our fast-paced team, multi-doctor animal hospital. We strive to offer the highest standard of care to every client and patient that we see. Our hospital has a fully equipped surgical suite, digital radiology suite, digital dental radiology, cold laser therapy, acupuncture, and a in house diagnostic laboratory. Because of our hospital’s client-centered nature, this role requires your commitment to providing both patients and clients with the highest standard of care. Applicants must demonstrate professionalism, dependability, healthy and positive communication skills, and the ability to multi-task. Must be willing to work flexible hours and weekends. We are looking for service minded individuals with knowledge in general small animal medicine and emergencies.
As a Receptionist you will:
- Receive and place calls to clients for the purpose of scheduling.
- Prioritize multiple tasks in a calm, organized manner.
- Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
- Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
- Utilize hospital computer systems to document medical records and communicate with clients and teammates.
- Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
- Excellent customer service skills and an exceptional level of communication in a professional manner.
- Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
- Maintain a positive attitude in all interactions with clients, pets and other teammates.
- Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
Responsibilities / Qualifications
- Utilizing standard office/business equipment.
- Knowledge of veterinary medical terminology and procedures.
- Flexible schedule including some weekend and holiday shifts.
- Experience with veterinary software is preferred.
- Ability to work independently on assigned tasks as well as to accept direction on given assignments.
- Possession of organizational skills.
- Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.
- Competitive salary, based on experience and expertise
- Discounted Veterinary Care
- SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
- A large network of over 2,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
- Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!
Earliest Start Date:
Jacksonville, Florida, United States