Job Description

Are you looking for place to land where you work 4 days a week with 3 days off with a hospital that encourages personal growth and development and values a positive clinic culture and work-life balance ? Well then Lake Grove Veterinary Clinic in Lake Oswego is the place for you. Lake Grove encourages innovation, new perspective and collaborate efforts to move our hospital forward.

Come work at just the right pace – patient visits by appointment with curbside drop-off, walk-ins, and emergencies are seen as needed. Lake Grove Veterinary Clinic in Lake Oswego, cultivates a fun, authentic, and compassionate work environment . Our mission is to provide quality care with compassion to every patient and client and looking for an experienced veterinary receptionist to join our team full-time.

We are a high-quality hospital and care deeply about making sure pets have everything they need to be happy and healthy by providing clear communication built on trust and integrity . Our excellent client service and quality patient care cultivate in the long term. Our medicine and relationships with our clients do not go unnoticed; we have been recognized as one of the top hospitals in the area.

The Client Service Representative (CSR) acts as the first contact point with clients and visitors, both in person and over the phone, and represent the professional image of the hospital. Our CSR team is a key driver of the day’s flow and a critical component of our care team. The main responsibilities of our CSR department include but are not limited to answering incoming phone calls, greeting and checking-in clients, checking-out clients and accurately updating financial records, preparing patient files and documents, as well as acting as liaison for client communications.

As a CSR you must:

• Adapt to a rapidly changing or ever-fluid working environment while keeping a positive and professional demeanor.
• Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.
• Perform basic computer skills, type 30 words per minute.
• Maintain high attention to detail and a high level of organizational skills.
• Ability to effectively meet deadlines both on a daily and weekly basis.
• Consistent output of high quality work with precise attention to detail and accuracy.
• Ability to actively participate in team oriented processes.