The Role

We are currently looking for a new member to join our amazing Reception Customer Care team at Trinity Vet Centre in Maidstone, Kent. This is a full time role working 40 hours per week Monday to Friday and 1 weekend in 3 (days off in lieu the following week for weekend shifts) This role involves but is not limited to

• Answering telephone enquiries
• Booking appointments
• Updating patient records
• Welcoming clients to the practice in a helpful and professional manner
• Dealing with occasional emergency situations and prioritising care according to need
• Providing support and guidance to clients on preventative healthcare such as vaccinations/flea Treatment/worming treatment/neutering
• Upkeep of waiting room and public areas

About Us

We are one of the most well-known exotics practices in the South East and our patients are extremely varied. One day you could be dealing with the owner of an axolotl or an African grey, the next could be the owner of a sugar glider or snake. We also get our fair share of puppy and kitten cuddles! Our friendly and supportive team is made up of 4 Veterinary Surgeons, 4 Registered Veterinary Nurses and 4 Animal Nursing Assistants who are all eager to meet the new addition to the team!

Applicant Requirements

Our ideal candidate will have GCSE’s in English and Math'sgrade A-C or equivalent, a minimum of 2 years customer care experience within a veterinary setting, hardworking, able to use own initiative, well organised with strong attention to detail, excellent communication skills, computer literate, able to multitask and manage payments with confidence. If you tick all of those boxes and you are a friendly team player with a passion to deliver excellent standards of customer service to our clients and their amazing pets of all varieties, then we want to hear from you!

As a Disability Confident Employer we are keen to hear from candidates with disabilities and long term health conditions, and would be happy to discuss any reasonable adjustments needed during the recruitment process.

If this position is of interest to you then please get in touch.