Job Description

Northampton Veterinary Clinic is looking for an enthusiastic, hard-working, dependable, team-oriented Hospital Manager to join our team!

At the Northampton Veterinary Clinic we are dedicated to serving our patients and clients by providing the highest principles and standards of modern medicine, surgery and dentistry. We do this in a compassionate, homelike environment with personal attention to our clients’ and their companions’ emotional needs.

For more information, please visit us at: https://northamptonvetclinic.com/

Job Summary

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and leading the overall operations of the hospital, and cultivating a supportive and collaborative team environment.

Job Duties and Responsibilities

Leadership and Planning

• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Participates in the planning and budget management process.
• Establishes goals for the practice and staff.
• Creates the hospital schedule and manages labor costs to budget.

Operations

• Oversees employee benefits program and hospital insurance plans.
• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
• Performs quality checks and reviews of client files.
• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
• Partners with Field Leadership to spearhead operational initiatives.

People Management

• Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
• Implements performance-based incentives and rewards, and recognition programs.
• Manages all hospital staff members.
• Tracks and maintains current licensure for all DVMs.

Client Service

• Demonstrates and reinforces the highest level of client service
• Resolves client issues and escalations, and oversees client follow-up communication.
• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

Financial
• Analyzes the financial health of hospital and diagnoses financial issues using appropriate reports.
• Assists with the preparation and communication of the hospital’s annual budget.
• Oversees the management of costs, particularly labor.
• Manages revenue growth.
• Ensures payroll is accurately completed and submitted for all hospital staff.
• Manages accounts receivable and cash on hand, including performing invoice audit reviews.
• Manages hospital inventory and controls facility and administrative costs.

Qualifications:
• Bachelor’s degree in business or related degree is preferred.
• 3-5 years of experience in a manager role, including customer service experience.
• Experience in a hospital setting in positions of increased responsibility is a plus.

Knowledge and/or experience in the following areas:
• Multi-functional operations including budget and labor management.
• Manage time and tasks appropriately and remain flexible with assigned duties.
• Supervisory and leadership experience.
• Reporting and data analysis.
• Problem solving and resolution management skills.
• Oral and written communication skills.
• Intermediate computer skills i.e. Microsoft Office suite, particularly Outlook, Excel and Powerpoint. Previous practice management software knowledge preferred
• Interpersonal skills with staff, clients, Field Leadership, and works well in a team environment.
• Customer service strategies and effective marketing techniques.
• HR policies and protocol development.
• Staff management including: coaching, developing, and motivating staff.
• Conduct performance appraisals.
• Delegate responsibility and achieve results with hospital team members.
• Make decisions confidently and effectively.
• Model a professional and courteous manner with staff and clients.

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.