Job Description

Abraham’s Equine Clinic is the premier a full-service equine hospital in Cedar Rapids, Iowa. In our well-equipped hospital we see a diverse caseload of preventative care, surgical cases, and provide extensive reproductive services. Our highly trained and compassionate staff provide exceptional care in a fun and collaborative environment.

We are searching for a Hospital Manager to join our busy practice. The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.

Duties and Responsibilities

Leadership and Planning

• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Participates in the planning and budget maintenance process.
• Establishes goals for the practice and staff.
• Creates the hospital schedule and manages labor costs to budget.
• Develops and executes Abraham’s growth strategy in conjunction with Managing Veterinarian and owners.

Operations

• Oversees employee benefits program and hospital insurance plans.
• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
• Performs quality checks and reviews of client files.
• Monitors computer systems and works with local and centralized IT resources to resolve technical systems/equipment issues.
• Manages a fleet of vehicles; assures maintenance is performed on vehicles and other medical equipment.

People Management

• Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, disciplining of staff & maintains employee files.
• Implements performance-based incentive and rewards and recognition programs when applicable.
• Manages staff, including ambulatory staff and hospital staff if applicable.
• Tracks and maintains current licensure for all DVMs.

Client Service

• Demonstrates and reinforces the highest level of client service.
• Resolves client issues and escalations and oversees client follow-up communication.
• Drives client visits through strategic client communication and local marketing efforts.
• Develops strategic marketing plan to engage veterinarians in the community through various events.
• Manages the overall reputation of the hospital through social media, online marketing campaigns, and local marketing and community efforts.

Financial

• Ensures payroll is accurately completed and submitted for all hospital staff.
• Manages accounts receivable and cash on hand, including performing invoice audit reviews.
• Manages hospital inventory and controls facility and administrative costs.
• Performs other duties essential to the performance of the hospital as assigned.

Qualifications :

• Bachelor’s degree in business or related degree is preferred.
• 3-5 years of experience in a manager role, including customer service experience.
• Experience in a veterinary hospital or equine/mixed animal hospital setting in positions of increased responsibility is a plus.
• Manage time and tasks appropriately and remain flexible with assigned duties.
• Supervisory and leadership experience.
• Reporting and data analysis.
• Problem solving and resolution management skills.
• Oral and written communication skills.
• Basic computer skills i.e. Microsoft Office suite. Previous practice management software knowledge preferred.
• Interpersonal skills with staff and clients and works well in a team environment.
• Customer service strategies and effective marketing techniques.
• HR policies and protocol development.
• Staff management including coaching, developing, and motivating staff.
• Conduct performance appraisals.
• Delegate responsibility and achieve results with hospital team members.
• Make decisions confidently and effectively.
• Model a professional and courteous manner with staff and clients.

This position includes a fantastic benefits package. Salary pending experience.