Veterinary Hospital Director

Job Description

Job Description

NVA Compassion-First and Colorado Animal Specialty & Emergency is looking for an experienced Hospital Director in the Boulder, Colorado area!

Coming soon to the city of Boulder, Colorado Animal Specialty & Emergency (CASE) is a newly constructed 37,000 square foot veterinary specialty and 24/7 emergency hospital!

The team at CASE will consist of doctors and staff from our two current Colorado based veterinary hospitals, Aspen Meadow Veterinary Specialists and Alpenglow Veterinary Specialty + Emergency Center. Our teams will be coming together under one roof, allowing our many specialists and services to work collaboratively and provide the most comprehensive and advanced level of care possible to the pets in our communities.

CASE will provide premiere veterinary medical and surgical care. We will offer more efficient and reliable access to academic level veterinary care, tailored specifically for each individual patient and their family. Equipped with innovative technology, our hospital will offer services traditionally accessible only at Universities.

Our specialists have more than 80 years of combined experience in academic education, including several professors at elite universities. They have pioneered collaborative research programs, published impactful results in academic journals and remain active within their respective disciplines. Partnering with regional veterinarians, our goal is to deliver veterinary care with integrity, transparency, and inclusion.

For more information, please check out our website:

Job Summary

The Hospital Director has overall accountability for the operational and financial management of the hospital. The Hospital Director performs a wide range of complex administrative activities related to the hospital in providing quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities, that serve to support the hospital.

Job Duties and Responsibilities

Leadership and Planning
• Interfaces and collaborates with NVA Compassion-First Shared Services departments as needed to ensure that the hospital goals are met.
• Meet regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attend corporate meetings.
• Monitor employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews.
• Assign job responsibilities to managers and delegate as necessary.

• Responsible for managing the operations and financial health of the hospital.
• Responsible for policy enforcement as well as overseeing disciplinary actions and terminations.
• Responsible for administration and review of non-medical client complaints.
• Read and respond to all communication in a timely manner to ensure that Compassion- First policies, guidelines and recommendations are quickly communicated to hospital staff and adequate training follows if needed.
• Performs other duties essential to the performance of the hospital as assigned.
• Ensure that the OSHA and Safety program and procedures are being monitored and updated so that the hospital is in safety compliance.

People Management
• Oversees the Medical Director, support staff and conduct staff meetings.
• Responsible for overseeing the recruitment, interviewing, and hiring of staff.
• Responsible for overseeing the recruitment, interviewing, contract negotiation, and hiring doctors in conjunction with the Medical Director.

Client Service
• Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner.
• Review income statements and other financial data to find ways to improve revenue and profit.
• Understand, participate and support planned marketing events and programs and ensure that the hospital staff utilizes marketing tools and materials and events and programs.

• Ensures payroll is accurately completed and submitted for all hospital staff.
• Oversee billing, calculations of any discounts, and other special accounts.
• Monitor purchasing so the practice operates within budget. Monitor the staff scheduling so that the practice operates within budget. Monitor and approve all expenditures within Compassion-First guidelines.
• Meet regularly with veterinarians to review financial performance.
• Review accounts receivable to confirm proper and timely processing.

• College degree preferred
• Minimum of 5 years of experience in a medical care facility operations management with profit and loss responsibility
• Knowledge of financial budget management.
• Knowledge of sales and marketing techniques.
• Background in managing service oriented operations.
• Ability to plan, organize and effectively present ideas and concepts.
• Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively.
• Must be able to multi-task and deal with high levels of stress in an environment of changing priorities.

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.

Job Details

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Job Location

Boulder, Colorado, United States

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Colorado Animal Specialty & Emergency