Founded in 1996 by Dr. Stan Creighton, National Veterinary Associates (NVA) offers a full range of veterinary services in more than 907 companion animal veterinary hospitals and 100 pet resorts across the United States, Canada, Australia, New Zealand, and Singapore. As part of its mission, NVA believes that veterinary medicine is best practiced when veterinarians craft their own approach to best serve the needs of their local communities. Toward that end, NVA provides cutting-edge tools and resources for its veterinarians to deliver the most advanced high-quality care and client services.
Its 14,000 veterinary professionals improve the well-being of patients by providing progressive and compassionate veterinary care. Its 4,000 veterinarians provide a full range of medical and surgical services and NVA has 2,400 pet resort staff offering boarding, grooming and day care services.
In the core service line, pet hospitals (general practice, Specialty and ER, Equine), success has been predicated on a unique, Doctor of Veterinary Medicine (DVM)-friendly model, while those activities that do not interfere with clinical care have been standardized. As a result, nearly half of selling veterinarians from acquisitions over the past 20 years are still employed by NVA today. Veterinarians who join the network gain the advantage of more available time to focus on clinical care as NVA focuses on the administrative processes and provides resources for the veterinarians to embark on practice optimization projects of their choosing.
NVA’s hospitals and pet resorts are served by approximately 630 Support Center team members who are primarily located in Agoura Hills, California. The team’s activities are always in the service of the Company’s “why” (“For the love of animals and the people who love them”) and mission (“To improve the comfort and well-being of pets by providing progressive and compassionate care. We develop a community of animal hospitals and pet resorts that share knowledge to achieve sustainable growth”).
NVA entered Canada in 2014 and initially ran the market as an extension of its US business. Today it has 24 hospitals located in Ontario, British Columbia, Alberta, and Nova Scotia. Given the short and long term potential in Canada, NVA has made the strategic decision to create an independent business unit solely dedicated to capturing the exciting growth opportunity in Canada. Our recently hired CEO, Jim Gabel is working with NVA’s enterprise leadership and the existing Canadian professionals to aggressively build NVA’s business in Canada as part of the Corporation’s global expansion. It is expected with a Canadian specific strategy and passionate team of professionals, NVA’s Canadian business can grow 400-500% in the next 4 years. In order to increase its market share, NVA Canada will continue to grow through the accelerated acquisition of established clinics across Canada, while providing best-in-class service to its clinical operators. In building its Canadian team NVA will appeal to a confident, proactive and commercially astute individuals who thrive in a lean, high-paced and entrepreneurial environment. Successful team members will recognize this is a unique opportunity for personal and professional growth to build on existing successes and accelerate the growth of NVA in Canada.
Reporting into the VP, Infrastructure Operations & Cloud Transformation as part of the NVA Technology Services organization in California with day to day oversight from the Finance group, the Technology Operations Lead is a newly created role charged with helping grow and support the business.
The position is located in the western part of the GTA and will be responsible for Infrastructure Operations and Support of Field Services as well as Technology Support for HQ. This position will require considerable travel (approximately 75%) and working some weekends once COVID travel restrictions are lifted.
General Summary of Role:
Our Technology Operations Lead is responsible for both overseeing and in many cases, assisting with converting veterinary hospital legacy technology infrastructure and systems to NVA standard technology infrastructure and systems. This person must be eager to learn, grow, and to work both independently and as part of a team.
The position will supervise and work closely with the Field Service Engineer (FSE) to coordinate, plan and execute the upgrades and then ongoing support of the hospitals. In doing so he/she will travel to different facilities nationwide to install, configure, troubleshoot, and maintain veterinary technology products and systems. With the FSE, the Technology Operations Lead must identify, analyze, and repair system failures, and then order and replace parts as needed. Be knowledgeable and professionally answer customer questions about product features, issues and upgrades. Performs start up testing and customer training on features and general maintenance of product.
The position will also supervise Desktop Support Analyst (DSA) and be responsible for technology support for the GTA based Support Center.
Essential Job Functions
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship.
*This role is not open to receiving agency candidates and any contingent submissions will not be honored.
Toronto, Ontario, Canada