Senior Associate, Marketing Analytics and Business Operations

Job Description

Job Description

Who We Are:

National Veterinary Associates (NVA) is the largest independent owner of veterinary hospitals and pet resorts in the United States. We are backed by JAB and own or partner with over 1200+ General Practice Hospitals, Specialty and ER hospitals, and Pet Resorts in the US, Canada, Australia, and New Zealand. With over 20,000 animal health professionals, our mission is “to improve the comfort and well-being of pets by providing progressive and compassionate care.” Our many veterinarians provide a full range of medical and surgical services, and our local hospital and pet resort leaders embody the entrepreneurial spirit in which NVA was created. NVA believes in putting clients and community first, engaging with respect and integrity, and making a lasting and positive impact by working as a team.

The pet industry is large, rapidly growing, and dynamic. Over 60% of American households own pets, and the industry is projected to reach $96 billion in 2021, with steady upward trajectory. Younger generations are waiting longer to get married and have children, and in the meantime are “humanizing” their pets and spending more than ever on their four-legged family members. There is a high level of M&A and investment activity, driven by the realignment of service providers, pet retailers, and marketers who are reacting to consumer trends and a healthy e-commerce market. Additionally, there is a proliferation of pet-tech platforms, services and products that are targeting digitally savvy businesses and consumers across both veterinary health and non-medical pet care services.

Job Summary:

Reporting directly into the Director of Business Operations for Marketing, the Sr Associate, Marketing Analytics and Business Operations will deliver exceptional service and serve as a key thought and execution partner. He/she will provide insights on key customer metrics to inform future company strategy and marketing roadmap.


  • Build and own key business outcome metrics
  • Synthesize findings, develop recommendations and communicate results
  • Support thought leadership and innovation within the Marketing and Customer teams
  • Build Customer segmentation models
  • Perform regression analysis on key programs
  • Improve processes and reporting
  • Partner with Business Operations teams on new product launches

Some of the initiatives the Sr Associate, Marketing Analytics & Business Operations will own and drive in the coming year include:

  • Business outcome reporting (visits, ATC, client growth)
  • Site and client segmentation analysis
  • POV on customer trends and future marketing roadmap


  • A minimum of 5+ years in marketing analytics, product or business operations experience
  • Led or part of team that has built marketing analytics tools and capabilities from the ground up
  • Excellent analytics experience with ability to tease out data and insights and a willingness to dig into large data sets.
  • Required – experience working with massive amount of data from multiple sources
  • Required – forecasting, regression and ROI models
  • Retail, hospitality, or healthcare experience is a plus.
  • Experience with financial, product, marketing or consumer analysis or insights is required.
  • Bachelor’s degree required
  • 10% travel

Critical competencies for success:

  • Excellent analytical capability
  • Thinks and acts strategically: Contributes to the development of strategy in own area as well as seeing the larger goal and needs. Foresees the longer-term implications of proposed solutions, identifying both opportunities and risks.
  • Delivers results and has a bias for action: regularly exceeds own goals, as well as helping others achieve and exceed goals; seeks to make an impact
  • Able to present recommendations to C-suite and willing to roll up sleeves and build their own decks, do their own analysis and lend a hand where needed.
  • Excellent written and verbal communications, able to be concise, use data to tell a story and listen intently to find the real question.
  • Demonstrates analytical decision making and sound judgement: makes well informed decisions in a timely manner; able to ensure everyone is aware of decisions and implications.
  • Team oriented and collaborative: works collaboratively within and across teams to achieve team goals.
  • Servant leadership approach.
  • Willing to work hard, laugh at ourselves and work for the greater good
  • A love of animals and the people who love them.

Why You’ll Love Working Here:
The people. You will be surrounded by talented, supportive, smart, and kind leaders/teams – people you will be proud to work with and who also have fun.
The business. We work for the love of animals and the people who love them. We enjoy driving a successful business while living our values and our “why”.
The opportunity. Your days and projects will offer variety with the opportunity to gain operational, cross-functional, and executive leadership exposure as a trusted internal business partner. You would have the opportunity to help build and shape a fast-growing, global company within a high-growth, exciting industry.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check and drug screen.

*This role is not open to receiving agency candidates and any contingent submissions will not be honored.

Job Details

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Job Location

Remote, United States

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National Veterinary Associates