Program Manager, New Pet Resorts

Job Description

Job Description

About Us:

NVA is one of the largest animal care organizations in the world. Our 1200+ general practice clinics, specialty and emergency hospitals, equine practices, and pet resorts serve communities across the United States, Canada, Australia, New Zealand, and Singapore. NVA’s 20,000+ team members and 4,000+ veterinarians collectively care for more than 4.5 million animals each year and provide a full range of medical and surgical services.

Driven by a love for animals and the people who love them, our hospitals and pet resorts embody an entrepreneurial spirit, with a unique culture, identity, and approach to care. As a community, we are united by a common mission: to improve the comfort and well-being of animals by providing progressive and compassionate care. Learn more about us at

Job Summary:

National Veterinary Associates is seeking a Program Manager, New Resorts to support a national level program to build and open new locations for our community of Pet Resorts, which provide pet boarding, daycare, training, and grooming services. You will be responsible for managing project milestones and schedules, cross-functional team alignment, process improvements, and program reporting. Your excellent organization skills, clear and frequent communication, ability to positively influence others, and knack for process improvement will help us achieve our ambitious growth goals.

What You’ll Do:

  • Use your excellent time management skills to enable a large cross-functional team composed of real estate, design, legal, construction, sourcing, field operations, marketing, and finance to deliver 25+ new locations per year. You will be responsible for tracking milestones and coordinating seamless handoffs between teams to ensure each new site is delivered on time and on budget.
  • Maintain master project task lists that tracks project milestones for the cross-functional teams provide clear visibility to timelines, deliverables, and project status.
  • program and/or project delivery issues.
  • Take initiative to proactively identify program and/or project issues or risks to the Director and cross-functional team leads. You’ll be comfortable following up on action items, providing feedback, and escalating issues as they arise.
  • Identify process improvement opportunities, partner with Director and cross-functional team leads to create and implement a solution, monitor adoption of the process, and refine as needed.
  • Develop and administer workflow and reporting tools by documenting requirements, updating the project tracking system, testing improvements, and training teams on the updated features.
  • Create, update, and publish standard program dashboards and ad-hoc reports to be distributed to working teams and executive leadership.
  • Review and extract information from legal documents including but not limited to leases, estoppel certificates, and lease amendments as it related to project milestones.

What You’ll Need:

  • At least 3 – 5 years of experience as a project coordinator, project manager, or program manager for new store development or other large scale, national level programs. Experience leading or working in a Program Management Office is a plus.
  • Demonstrated success in a highly matrixed environment with ability to work across multiple business units
  • Exceptional communication skills with sound judgment in resolving matters of high complexity.
  • Ability to initiate and build relationships with internal stakeholders and external partners.
  • Comfortable with providing and receiving feedback.
  • Desire to clarify ambiguity and organize items into scalable standards.
  • Strong problem-solving skills and the ability to design, develop, test, and implement solutions.
  • A love for details, schedules, and budgets.
  • Experience with QuickBase or other cloud-based project management tools.
  • Strong Excel and PowerPoint skills.
  • Bachelor’s degree.

Why You’ll Love Working Here:
The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders/teams – people you will be proud to work with and who also have fun.
The business. We work for the love of animals and the people who love them. We enjoy driving a successful privately-owned business while living our values and our “why”.
The opportunity. Your days and projects will offer variety with the opportunity to gain operational, cross-functional, and executive leadership exposure as a trusted internal business partner. You would have the opportunity to help build and shape a fast-growing, global company within a high-growth, exciting industry.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check and drug screen.

*This role is not open to receiving agency candidates and any contingent submissions will not be honored.

Job Details

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Job Location

Remote, United States

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National Veterinary Associates