Customer Service Representative Lead

Job Description

Job Description

In addition to providing excellent customer service and exceeding the client’s expectations, candidate coordinates and organizes client service work; assigns duties and monitors execution to ensure service standards are met; serves as working team lead to train and provide performance feedback. Trains staff to effectively screen and triage cases and follow scheduling protocols. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data, and other pertinent information within practice management software. Directs escalated matters to management. Minimum of 5 years related experience preferred.

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Job Location

Lawrence, Kansas, United States

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Clinton Parkway Animal Hospital