Job Description

In addition to providing excellent and expeditious client experience, coordinates and organizes client service work; assigns duties and monitors execution to ensure service standards are met; serves as working team lead to train lower level staff and provide performance feedback; responds to complex questions and addresses complex billing or payment matters. Trains lower level staff to effectively screen and triage cases and follow scheduling protocols. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Directs escalated matters to management. Minimum of 5 years related experience required.