Customer Service Representative II

Job Description

Job Description

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles billing and payments. Answers phone calls, which may involve answering moderately complex questions, initial triage of patient needs including emergent cases, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 3 years related experience required.

Job Details

Employment Type:
Full-time
Position Type:
Other
Earliest Start Date:
15-Apr-2021
Modified
16-Apr-2021

Job Location

Billings, Montana, United States

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Moore Lane Veterinary Hospital