Customer Service Representative

Posted by Critter Care

Job Description

Job Description

Critter Care , located in Plano, IL, is searching for a Veterinary Receptionist to join our collaborative team! We work in unison to ensure progressive, thorough, and thoughtful medical care, while nurturing the human-animal bond. Our team is empowered with trust and respect in an open, fun, and family-oriented environment.

Must have at least one year of veterinary experience to be considered.

About Us

We are a 3-doctor, full-service, small animal veterinary hospital. Our services include wellness & preventative care, diagnostics, surgery, and even laser therapy! We educate clients and work within their constraints, while providing exceptional, empathetic customer service.

What You can Expect

  • Our first priority is the well-being of our patients and clients.
  • We advise and inform our clients to help them make the best decision on behalf of their pet.
  • We provide superior client service by customizing our services based upon our clients’ needs.
  • We are committed to achieving an ongoing pursuit of excellence for our patients and clients.
  • We are honest, open, ethical, and fair. People trust us to adhere to our word.
  • We work together, through open and honest communication, to meet the needs of our patients and clients.

About You

  • You are an experienced, highly organized Veterinary Receptionist with outstanding client service, exceptional attention to detail, excellent patient care, and a commitment to client education.
  • You enjoy working as a team, are willing to take on additional responsibilities when needed, and are able to remain composed during stressful and emotional situations.
  • You understand that clear, effective communication among clients and team members is a priority and are dedicated to making a difference in the lives of patients and their families.
  • You are looking for an opportunity to utilize your full skill-set, including basic veterinary knowledge, advanced oral and written communication, exceptional grammar and spelling, and client service excellence.


  • Team Performance Bonus Opportunity
  • Initial Uniform Allowance – after 90 days
  • Employee Pet Discount
  • Immediate Family Pet Discount
  • PTO and Paid Holiday Plan – FT Only
  • Employee Assistance Program
  • 401k
  • Medical/Dental/Vision – FT Only
  • Short/Long Term Disability – FT Only
  • Life Insurance – FT Only


To be considered for this position, please submit your resume.

For more information about our hospital, please visit .

Job Details

Employment Type:
Position Type:
Earliest Start Date:

Job Location

Plano, Illinois, United States

Get Directions

Critter Care