Job Description

Elmwood Grove Animal Hospital in River Grove, Ilinois seeks customer-focused teammates to join our Client Services / Front Desk Team. We are looking for candidates who love to go above and beyond to make someone’s day! You are the brand ambassador of Elmwood Grove!

This is a full or part-time position with some evening and Saturday shifts required.

Candidates must have experience in the following areas:

• Strong interpersonal skills with the ability to relate effectively with veterinarians, peers, and other hospital personnel
• Ability to build and maintain strong client relationships
• Strong organizational skills
• Critical thinking skills
• Adaptability in an ever-changing environment
• Good at multitasking and follow-through
• Proficient computer skills
• Ability to learn terminology
• Ability to multitask and function in a fast-paced environment
• Ability to work independently and as part of a team
• Strong work ethic
• Commitment to professional development

The Client Service team’s main responsibility is to provide exceptional client service while maintaining a smooth and efficient flow of clients and patients through the animal hospital. More specifically, the Client Service team is responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. The position requires a practical knowledge of the clinic’s procedures and policies. The Client Service team is expected to perform the office duties related to patient care and treatment and to assist the Hospital Manager and doctors as needed. A caring and compassionate attitude is required of all teammates, as well as being self-driven

Top priority will be given to candidates with veterinary client experience and/or strong customer service background.

Benefits include:

• PTO for all full-time employees up to 200 hours per year
• Anniversary uniforms
• Flexible schedule
• Online learning
• Growth potential
• Bonus potential

This is an excellent opportunity to join a fast-paced, multi-doctor, general practice hospital. We work for the love of animals and the people who love them!

Come join our team! We look forward to hearing from you!