Client Services Representative

Job Description

Job Description

Job Summary

The Client Service Coordinator is an invaluable member of the hospital team who works directly with a Hospital Manager and supporting medical staff to provide exceptional customer service while maintaining a smooth and efficient flow of clients and patients through the animal hospital.

Job Responsibilities

  • Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Models a professional and courteous manner with staff and clients.
  • Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors’ and technicians’ time.
  • Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.
  • Collects information to make new patient records and to make any necessary updates
  • Takes prescription refill requests and relays them to the technicians. Informs clients that refills can take 24-48 hours for processing and filling, and that we will call if needed.
  • Performs accurate over-the-counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm prevention, etc. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs.
  • Efficiently and accurately invoices clients, collects fees, and makes change.
  • Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies.
  • Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.
  • Prepares and sends welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager.
  • Demonstrates a full working knowledge of AVImark procedures and functional applications.

Skills and Basic Qualifications

  • High school diploma or GED required. Bachelor’s degree preferred.
  • Prior client service experience in related area preferred but not required

Job Details

Employment Type:
Full-time
Position Type:
Other
Earliest Start Date:
04-May-2021
Modified
04-May-2021

Job Location

Fort Myers, Florida, United States

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Best Friends Animal Hospital of Ft. Myers