Job Description

Summary: We are looking for team players with stellar customer service, friendly and warm demeanors, and the ability to work in a fast pace environment. There will be times you’ll be simultaneously answering phone calls, receiving appointments, and helping clients – often with multiple dogs barking in the lobby. Due to the nature of our specialty veterinary hospital, applicants are highly preferred to have a minimum of one year of experience in a veterinary hospital. Patience and the ability to multi-task is a must. Outstanding attendance and punctuality also required. And of course, be an animal lover.

Job Purpose: Exemplify excellent customer service and honor the hospital mission by providing quality care for patients and a gold standard of service for clients through providing information, problem-solving, responding to inquiries, and documenting actions.

Job Description:

• Greet clients as they arrive at the hospital, opening lobby doors when necessary; present necessary paperwork for completion; make aware of refreshment bar and client bathroom locations
• Be aware of sensitive situations, showing compassion and empathy
• Enter client, patient, rDVM and financial information into the hospital system.
• Schedule appointments for clients via telephone and in-person
• Maintain Google Sheets documents (referrals, cancellation list, etc)
• Maintain upkeep and cleanliness of lobby area to include stocking refreshment bar, sweeping or vacuuming as needed, cleaning windows, tidying seating area and bathrooms (magazines, empty cups, etc)
• Process daily faxes/emails throughout the day as needed
• Assist in maintaining records room
• Maintain cash drawer and cash deposits
• Handle customer complaints and issues as they happen, advising; refer sensitive issues to Client Experience Manager
• Participate in routine CSR staff meetings and hospital staff meetings, contributing ideas and suggestions in an effort to continually improve and streamline CSR functions and the client experience
• Active demonstration of a “can do” attitude and advocate of policies and procedures established by the hospital management

Performance Requirements:

• Flexibility to work beyond scheduled hours if necessary
• Must be able to multi-task and complete assigned tasks
• Must be able to work in a busy, fast-paced environment
• Must be a team player, cooperative, positive, and proactive
• Must adhere to the hospital policies
• Must follow the NVS ideal Employee Qualities at all times
• Must be willing to perform additional duties as deemed necessary by NVS Management

We offer an extremely competitive salary and outstanding benefits, including paid time off; double pay for holidays worked; medical, dental and vision insurance; annual uniform allowance; discounts on pet products and services; cell phone discounts; 401K plan; and more. We offer excellent opportunities for advancement.

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of each of these jobs. While performing the duties of any of these positions, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms. The employee is often required to lift and carry animals weighing fifty pounds or more; handle dogs weighing up to 150 lbs.