Client Services Representative

Job Description

Job Description

Our team is looking for the right customer service representative to join our 4-doctor practice full-time in fulfilling our ongoing mission of helping cats live longer, happier, healthier lives from nose to tail and womb to tomb. We believe that our feline companions are unique animals with distinctive needs and that it is both our obligation and our privilege to provide all diagnostic, medical and surgical procedures in a manner that minimizes distress, anxiety, discomfort and suffering. With cat-friendly and fear-free approaches we advocate preventative and therapeutic care as true partners in the ongoing well-being of our community’s cats.

From the color of paint on our walls to the scents in the air, from the way we welcome cats into our homes to the way we say goodbye at the end of a life well-lived, Civic Feline Clinic focuses uncompromisingly on providing the finest possible feline care. Our staff is friendly, compassionate and dedicated to the continual betterment of our cat-management skills. Please join us in making the most of our cats’ nine lives, each and every day!

Your primary responsibility is cultivating long-term, positive relationships with each other, our clients, and their companions. We prioritize a supportive and collaborative work environment emphasizing communication and continual training. We are here to grow professionally and personally, encouraging the cultivation of individual interests as well as collective accomplishment.

Every day is different! The ideal addition to our team demonstrates curiosity and a willingness to ask questions about procedures and processes. We will rely on your ability to be adaptable, stay task-focused and to follow-up, and to complete work. You must be a team player!

Other job duties include:
• Management of multiple telephone lines and email correspondence in a fast-paced environment
• Admitting and discharging clients and patients
• Performing client education
• Documenting client communications and medical record entries
• Managing appointment schedule
• Invoicing clients and handling cash and payments
• Maintaining a clean, safe work environment

We offer generous compensation packages to meet your priorities including:
• Continuing education and professional development allowance
• Uniform allowance
• Profit-sharing program
• Health, dental and vision insurance
• Paid time off
• Tuition reimbursement
• Hospital discounts
• Competitive salary
• Opportunities for mentorship and advancement.

Previous veterinary practice is not required for the right personality! Compensation is dependent on experience. This is a great opportunity for an individual already passionate about cats or for one eager to learn the nuance and complexity of feline medicine. For more information, please visit our website at Please follow our application instructions carefully as candidates who do not submit the required documents will be rejected: interested applicants should submit a resume and cover letter describing your interest in this position and why, if relevant, you are exploring a change in career.

Thank you for considering Civic Feline Clinic and we look forward to reviewing your materials.

Job Details

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Job Location

Walnut Creek, California, United States

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Civic Feline Clinic