Client Care Assistant

Job Description

The Role

We are currently looking for a full time Client Care Assistant to join our friendly team in High Wycombe, Buckinghamshire. This is a full time role working 40 hours per week Monday – Friday with weekends and bank holidays on a rota basis with days off in lieu.

Key duties will include:

  • Answering all incoming telephone calls in a prompt and friendly manner, dealing with queries from clients and referring vets
  • Manning front desk, greeting clients upon arrival and monitor waiting times
  • Ensuring clients are suitably updated while waiting and offered refreshments
  • Ensuring any messages taken are clear and concise and passed on to the relevant person in a timely manner. Following up on any such queries to ensure prompt response to clients
  • Maintaining clear and accurate records at all times
  • Monitoring incoming emails; replying to, filtering, and filing as appropriate
  • Keeping the reception and waiting room area clean and tidy during the working day
  • Ensuring that clinical history, lab reports and radiographs (if available) have been received from referring vet for each new referral, prior to the patient’s appointment
  • Make sure clients receive the appropriate paperwork prior to their appointments e.g., consent forms and information literature.
  • Prioritising and efficiently organising emergency referrals with specialists and senior RVNs

About Us

Hamilton Specialist Referrals delivers world-class, exemplary clinical services, but with a clear focus on the people that make that a reality. By nurturing our workforce, we can offer the very best services to the pets entrusted into our care and to their owners. We employ a wide range of workplace measures to ensure our staff feel happy, valued, and can fulfil their potential. Hamilton Specialist Referrals offers the most cutting-edge investigations and treatments, with both a 1.5 Tesla MRI and a CT-scanner on site; and all disciplines work closely with the in-house professional physiotherapy department. If you are a team player wishing to make a difference, aspiring to work in a fun and nurturing environment with professional support, development opportunities and a strong focus on employee wellbeing, then we would love to hear from you!

Applicant Requirements

We are looking for a proactive, enthusiastic, and approachable person who is a great team player but is also able to self-motivate. Client care experience, excellent interpersonal skills and the ability to multi-task are a must. Experience of working in a veterinary environment is preferred.

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. If this position is of interest to you then please get in touch.

Job Details

Employment Type:
Position Type:
Earliest Start Date:

Job Location

High Wycombe, United Kingdom

Get Directions

Hamilton Specialist Referrals