Job Description

National Veterinary Associates (NVA) is the largest independent owner of veterinary hospitals and pet resorts in the United States. We are backed by Private Equity Funds and own or partner with over 700 General Practice Hospitals, Specialty and ER hospitals, and Pet Resorts in the US, Canada, Australia, New Zealand and Singapore. With over 12,000 animal health professionals, our mission is “to improve the comfort and well-being of pets by providing progressive and compassionate care.” Our many veterinarians provide a full range of medical and surgical services, and our local hospital and pet resort leaders embody the entrepreneurial spirit in which NVA was created. NVA believes in putting clients and community first, engaging with respect and integrity, and making a lasting and positive impact by working as a team.

The pet industry is large, rapidly growing, and dynamic. Over 60% of American households own pets, and the industry is projected to reach $96 billion in 2020, with steady upward trajectory. Younger generations are waiting longer to get married and have children, and in the meantime are “humanizing” their pets and spending more than ever on their four-legged family members. There is a high level of M&A and investment activity, driven by the realignment of service providers, pet retailers, and marketers who are reacting to consumer trends and a healthy e-commerce market. Additionally, there is a proliferation of pet-tech platforms, services and products that are targeting digitally savvy businesses and consumers across both veterinary health and non-medical pet care service.

Business Analyst – Enterprise Applications

Business Analyst – Enterprise Applications will serve as the Technology Services point-of-contact for the enterprise solutions implementations to support NVA’s corporate functions including Legal, Service Management, Business Development, Real Estate and internal communications etc. The Enterprise Applications team is currently building the roadmap for the enterprise applications that will align with NVA’s business strategies to support increased process efficiencies and high growth trajectory.

As the Business Analyst – Enterprise Applications, you will translate desired business requirements and outcomes to technical solutions. Responsibilities include but are not limited to the following:

• Act as liaison between business stakeholders, technology team members and 3 rd party vendors to implement enterprise applications solutions
• Understand business problems and apply best practice methodologies to define, scope, document, and validate the requirements
• Continually assess business needs and opportunities with business leaders to improve processes and technology solutions
• Create business processes maps to define to-be-processes
• Participate in technology evaluation (RFI, RFP and other system selection efforts) to ensure that selected solution meets current and future business requirements
• Develop test cases and test scripts for unit, user, end-to-end, regression and integration testing
• Participate and provide required support for testing activities
• Provide on-going support for enterprise applications including systems administration, problem research and issue revolution
• Analyze data to maintain data integrity, security and controls
• Develop reports and dashboards using standard reporting tools
• Maintain and update appropriate project and support documentation including business requirements documents, SOPs and end user training guide etc.
• Act as platform and security administrator for different technology platforms
• Act as BA and project manager to deliver small to medium technology initiatives
• Monitor and report user adoption of deployed solutions

Education and Experience

• Bachelor’s degree in Information System or Technology, Accounting, Business Administration, or equivalent combination of training and experience.
• At least 5 years of experience with enterprise systems OR compatible combination of education and experience
• Ability to maintain confidentiality of information required

Knowledge, Skills, and Abilities

• Strong expertise in evaluating, implementing and supporting SaaS platforms (ERP, CRM, Intranet Portal & Collaboration, low-code/no-code platforms)
• Possess a core competency in system usage, configuration and modification
• Advanced proficiency in Word, Excel, PowerPoint and dashboard visualization tools
• Passionate about process improvement, learning new technologies and providing outstanding customer service by providing systems support
• Professional verbal, written and interpersonal communication skills
• Ability to perform root cause analysis
• Effective analytical and problem solving skills
• Excellent time management skills and ability to manage competing priorities simultaneously
• Ability to train and assist others with the enterprise systems usage
• Diligent work ethic. Must be self-motivated and able to take the initiative to get the job done
• Ability to collaborate effectively to drive alignment across cross-functional stakeholders

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check and drug screen.

*This role is not open to receiving agency candidates and any contingent submissions will not be honored.